Storage Ealing Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Ealing provides storage and related removal services. By making a booking, paying a deposit or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Ealing.
We, us, our means Storage Ealing, the provider of storage and related removal services.
Services means storage services, removal or transportation services, packing or unpacking services, loading or unloading, and any other related services agreed in writing.
Goods means the items, belongings or property that you ask us to handle, move or store.
Contract means the agreement between you and us for the provision of services, formed in accordance with these Terms and Conditions.
Scope of Services
Storage Ealing provides storage units and associated services which may include collection, delivery, loading and unloading of goods as part of our removal and storage offering. The exact scope of services for your booking will be confirmed in writing, usually in the quotation, booking confirmation or invoice.
We reserve the right to refuse to provide services in circumstances where it would be unsafe, unlawful or outside the scope of what has been agreed, including where the access to premises is unsuitable, or where your goods include prohibited or unsafe items.
Booking Process
You may request a quotation or make a booking by phone, in person or through our online enquiry process. A quotation is not a binding offer and is subject to survey, availability, and confirmation by us.
The Contract is formed when you accept our quotation or booking proposal and we confirm acceptance of your booking. Acceptance may be communicated verbally or in writing. We may request certain information from you, including your full name, service address, storage requirements, and proposed move or storage dates before we confirm your booking.
You must ensure that all information you provide is accurate and complete. We are not responsible for any delay or additional cost arising from inaccurate or incomplete information provided by you.
We may require a deposit or full prepayment before confirming a booking. Where required, your booking is not confirmed until the specified payment has been received in cleared funds.
Quotations and Pricing
Quotations are based on the information provided by you, including the volume and nature of goods, access conditions at collection and delivery addresses, floor levels, parking arrangements, and any special handling requirements. If any of this information proves to be inaccurate or incomplete, we may revise our quotation or apply additional charges.
Unless stated otherwise, quotations exclude the cost of any parking permits, tolls, congestion or similar charges, and any third party fees that may be necessary to perform the services. These costs may be added to your final invoice.
All prices are stated in pounds sterling and are subject to any applicable taxes. We reserve the right to amend our rates from time to time, but such changes will not affect confirmed bookings where you have already accepted a quotation and made any required prepayment.
Payments and Charges
Payment terms will be stated in your quotation or invoice. Unless otherwise agreed in writing, payment for removal services is due in full in advance of the service date, and payment for ongoing storage charges is due in accordance with the billing period specified, usually monthly in advance.
We accept payment by commonly used methods, subject to availability. Time for payment is of the essence. If payment is not received by the due date, we may suspend services, deny access to the storage unit, or exercise a lien over your goods held in our possession until all outstanding sums are paid in full.
If you fail to pay any amounts due, we may charge interest on the overdue balance at the statutory rate from the due date until the date of actual payment, whether before or after judgment. You will also be responsible for any reasonable costs we incur in recovering unpaid sums, including legal and debt recovery fees.
For storage services, if accounts remain unpaid for a specified period, we may take steps to sell or otherwise dispose of your goods in accordance with applicable law, after giving you reasonable notice. Any proceeds of sale will be applied against your outstanding balance and associated costs. Any surplus will be returned to you where lawful and practicable.
Customer Obligations
You agree to cooperate fully with us and to provide all information and access required for us to perform the services safely and efficiently. This includes ensuring that we have suitable access to the premises, that stairways, lifts and corridors are clear, and that any necessary permits or authorisations for parking or building access have been arranged, unless we have agreed in writing to arrange these on your behalf.
You are responsible for ensuring that your goods are properly packed, labelled and prepared for transport or storage, unless you have specifically booked a packing service with us. We may refuse to transport or store goods that are inadequately packed, unstable, or likely to cause damage to other items or to our staff.
You must not request us to carry or store any goods that are prohibited, illegal, hazardous, explosive, perishable, or otherwise unsuitable for storage or transportation. This includes, without limitation, firearms, ammunition, gas bottles, chemicals, flammable liquids, live animals, plants, foodstuffs that may perish, or any items which may attract vermin or pests.
Cancellations, Changes and Delays
You may cancel or amend your booking by providing us with written or verbal notice, subject to the following terms. If you cancel a confirmed booking within a short period before the scheduled service date, we may apply a cancellation charge to cover the costs we have incurred and the loss of allocated time.
Where written notice of cancellation is received more than a specified minimum period in advance of the service date, we may offer a full or partial refund of any prepayments. Where notice is received later than this, or if you fail to allow us access on the day of service, we may retain all or part of the prepayment and charge a fee for late cancellation or aborted attendance.
If you need to change the date, time or scope of your booking, we will make reasonable efforts to accommodate the change, subject to availability. We may revise the quotation to reflect the new requirements and any additional time, distance or labour involved.
We will use reasonable efforts to arrive and complete work within the agreed timeframes, but all dates and times are estimates. We are not liable for delays caused by circumstances beyond our reasonable control, including traffic, accidents, extreme weather, road closures, access issues, or the actions or omissions of third parties.
Access to Storage Units
Where we provide you with a storage unit or space, you may access your goods during our advertised access hours, subject to any security checks or procedures. You must comply with all site rules and instructions given by our staff when on our premises.
You are responsible for the security of your storage unit, including any keys, codes or locks supplied or used by you. You must not allow any unauthorised person to access your unit without your supervision and consent. You must notify us promptly if you lose keys, become aware of any unauthorised access, or suspect any security breach.
We may, in limited circumstances, access your unit without your consent where required by law, where necessary to prevent damage or danger, or where we have reasonable grounds to believe that you are storing prohibited or unsafe items. In such cases, we will, where lawful and practicable, inform you of the access and any actions taken.
Liability and Insurance
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to your goods is subject to the limitations set out in this section.
You are responsible for arranging adequate insurance cover for your goods while they are in transit or in storage, unless we have expressly agreed to provide insurance or extended liability cover as part of your booking. Any such cover will be subject to separate terms provided to you at the time of booking.
We are not liable for loss or damage arising from any inherent defect, natural deterioration, atmospheric or climatic conditions, vermin, pests, or the insufficient or unsuitable packing of goods by you or a third party. We are also not responsible for loss of data, loss of profits, or any indirect or consequential loss.
Where we are found liable for loss or damage to your goods due to our negligence or breach of contract, our total liability shall be limited to a specified monetary amount per item or per consignment, or to the reasonable cost of repair or replacement of the damaged item, whichever is lower. Further details of these limits can be provided on request or set out in your quotation.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law.
Prohibited Items and Waste Regulations
You must not place any hazardous, illegal or environmentally harmful items into storage or present them for removal. This includes waste materials, chemicals, asbestos, gas cylinders, explosives, corrosive substances, clinical waste, or any other items that could pose a risk to health, safety or the environment.
We are not a waste disposal company and our services do not include the removal or disposal of general household refuse, building rubble, garden waste or similar materials, unless expressly agreed in writing as a separate service. Where we agree to remove unwanted items, they will be dealt with in accordance with applicable waste regulations.
If we discover that you have stored or presented for transport any prohibited or unsafe items without our consent, we may refuse to handle them, require you to remove them immediately, or arrange for their disposal at your cost, where lawful to do so. You will be responsible for any fines, penalties, costs or losses arising from your breach of waste or environmental regulations.
Customer Indemnity
You agree to indemnify us, our employees and agents against all claims, costs, damages and expenses arising from your breach of these Terms and Conditions, including any failure to disclose hazardous goods, your failure to comply with waste regulations, or your failure to obtain necessary permissions, licences or consents for us to perform the services.
Termination
We may terminate the Contract or suspend services immediately by giving you notice if you breach any material term of these Terms and Conditions and fail to remedy such breach within a reasonable time, or if you become insolvent or unable to pay your debts as they fall due.
On termination of storage services, you must remove all goods from your storage unit and pay all outstanding charges up to the date of removal. If you fail to remove your goods, we may exercise our rights to sell or dispose of them in accordance with these terms and applicable law.
Data Protection and Privacy
We will process your personal information in accordance with applicable data protection laws. We collect and use your data to manage your booking, provide services, process payments, and communicate with you. We may retain records of your transactions for legal, accounting and operational purposes. Further details may be provided in our separate privacy information.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No variation of these Terms and Conditions will be effective unless agreed in writing by us. Our failure or delay in enforcing any right or remedy under these terms shall not be deemed a waiver of such right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
By using Storage Ealing services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
